All of Swift Passport Services, LLC Service Times are limited to standard U.S. Government business hours.
Our 1 Day and 2 Day services REQUIRE a reservation and your application to be in our possession by 8:30 AM (Central Standard Time) on the day of your reservation with Swift Passport Services. It WILL NOT be possible to submit your application that day if it is late, and we cannot guarantee a submission the following day.
Cancellation Policy: For SPS 1 Day and 2 Day Services there is a $100 cancellation fee if service is canceled after reservation has been made. For all other services, once payment has been made there is a $75 cancellation fee. If the expediting process has begun (as soon as SPS receives the application paperwork and documents), a refund will not be rewarded, and payment must be made in full. .
Under the provisions of the Privacy Act of 1974 (Public Law 93-579), no information may be released from U.S. Government files without the prior written consent of the individual in question. Employees of the U.S. Passport Agency and other government agencies cannot discuss the details of your
passport or
visa application with the courier without a signed letter of authorization from the applicant. I understand that I must submit 2 signed letters of authorization (included in the application process) in order for SPS to be able to handle and expedite my document.
SPS provides detailed directions to ensure swift business transactions, and may not be able to honor an agreement if the applicant has not followed the directions on our website. The client understands that SPS is not responsible for any delays resulting from clients own errors or omissions in completing all necessary steps as outlined in detail on the SPS website.
In the unlikely event that SPS is at fault for not returning your completed passport or visa to you by your departure date, SPS will refund to you the service and shipping fees paid to SPS unless such delay is caused by you the applicant, or circumstances beyond our control.
The client understands that maximum liability is equal to and no more than the total of which the applicant pays to SPS. SPS makes no other warranties, expressed or implied. SPS will not be liable for any indirect, incidental, or consequential damages. SPS’s total liability with respect to each passport application shall be limited to the amount of the service fee paid by the applicant. Any action brought in connection with the services provided by SPS must occur in the state in which SPS, at such time, has its principal place of business, and the law of such state shall govern this agreement and the rights and obligations of SPS and the applicant.
SPS cannot accept responsibility for delays in or loss of any document(s) by any party not directly under our control, including, but not limited to, Travel Agents, Consulates, Embassies, Passport Offices, or delivery-services involved in handling documents.
The client understands that Issuing Authorities may approve or deny any passport or travel document application based on documents provided by you, the applicant. You understand that you are solely responsible for the completeness and accuracy of the information submitted to any Agency for issuance of any passport or travel document.
The client understands that SPS reserves the right to refuse service to any customer upon suspicion or belief that information may be inaccurate, incomplete or otherwise deficient. Maximum liability for refusal of service is limited to the amount of fee paid to and collected by SPS from the applicant under all circumstances, without limitation.
SPS has no control over official requirements of any issuing agency. Requirements for issuance of travel documents can and do change often. We cannot be held responsible for changes in official requirements whether mandatory or subjective. We will make any and every attempt to notify you of any such changes as they become available.
The client understands that SPS will not be able to honor time agreements if my application is suspended by a government agency. Here are some examples of circumstances in which applications are suspended:
Applicant owes child support in excess of $2,000.00
Applicant is on probation which restricts international travel
Applicant owes the government a repatriation loan (you borrowed money overseas and have not paid it back)
Applicant had insufficient funds to cover a check written to the Department of State for a previous passport.
Additional documentation is requested by the Department of State. This is an exception to the normal processing of the application and is at the discretion of the passport agency. It is typically requested to further clarify the identity of the applicant.
SPS is not responsible for any documents inadvertently held or lost by consulates or US Government Agencies. In the unlikely event that this occurs, we will work to recover the documents from the agency or consulate.
